Bomgar Support Client is an Android Business app developed by Bomgar Corporation and published on the Google play store. It has gained around 50000 installs so far, with an average rating of 3.0 out of 5 in the play store.
The service is subscription based with renewals being charged in August each year. IT Staff can either download the Bomgar rep console, which is available for Windows, Mac and Linux, or use the web app. Users requesting access to Bomgar will be required to adhere to a code of conduct. Download Bomgar for iOS to you can dramatically broaden service desk reach with the new Bomgar iOS Customer Client. Trusted Mac download Bomgar 15.2.2. Virus-free and 100% clean download. Get Bomgar alternative downloads.
Bomgar Support Client requires Android with an OS version of 4.3 and up. In addition, the app has a content rating of Everyone, from which you can decide if it is suitable to install for family, kids, or adult users. Bomgar Support Client is an Android app and cannot be installed on Windows PC or MAC directly.
Android Emulator is a software application that enables you to run Android apps and games on a PC by emulating Android OS. There are many free Android emulators available on the internet. However, emulators consume many system resources to emulate an OS and run apps on it. So it is advised that you check the minimum and required system requirements of an Android emulator before you download and install it on your PC.
Below you will find how to install and run Bomgar Support Client on PC:
- Firstly, download and install an Android emulator to your PC
- Download Bomgar Support Client APK to your PC
- Open Bomgar Support Client APK using the emulator or drag and drop the APK file into the emulator to install the app.
- If you do not want to download the APK file, you can install Bomgar Support Client PC by connecting your Google account with the emulator and downloading the app from the play store directly.
If you follow the above steps correctly, you should have the Bomgar Support Client ready to run on your Windows PC or MAC. In addition, you can check the minimum system requirements of the emulator on the official website before installing it. This way, you can avoid any system-related technical issues.
Topics Map > Computer Operations Engineering > Service Desk
Step-by-step instructions for connecting to client machines and elevate privileges.
How to Start a Remote Session
Login to Bomgar Representative Console and select the Session Key radio button. This will generate a one-time key for the client to input on their end. From the Session Key window, you will be able to set an expiration time on the key, if the client is not currently at their computer.
Have client visit: https://remote.uillinois.edu. The website will prompt client to enter session key:
Once the client enters the session key and presses submit, the following will appear:
Have client follow onscreen prompts. A window should appear briefly, showing client that their computer is connecting to the server. Followed by and end user agreement which they will need to agree to:When client has agreed to the terms, they will pop up in your Bomgar session window:
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Double clicking the client session will open a new window, you will need to click Screen Sharing to prompt the client with allow or refuse remote access:
Once the user allows remote access, you will be able to see their desktop; which includes multiple monitors. You will now have access to all parts of the computer, unless admin rights are needed. (If the user has admin rights, it will prompt them to select allow, while a loading symbol will appear on your end.) Pressing the red X in the right corner of the screen, will allow you to end the session. Session Info will give more detailed information of the client’s computer.
Elevate Privileges
Clicking this ribbon will open 'Elevate Customer Client' popup:
If the client has administrative privileges they can elevate the privileges to you. If you are a technician and have administrative privileges to the machine, you can select Specific User radio button and enter the admin credentials to send through to the machine. If the default Prompt Customer radio button is selected the user will be prompted with the following:
Once the user selects 'Yes', your machine will disconnect for a few seconds to gain a new elevated connection with the client machine. You will now notice the ribbon is gone and you will have full admin privileges to the machine. You will be able to see and click all admin level prompts.
See Also:
Bomgar Mac Support
Download Bomgar For Mac
| Keywords: | Bomgar, remote, remote session, chat session, remote login, AITS, elevate privilegesSuggest keywords | Doc ID: | 55015 |
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| Owner: | JC S. | Group: | University of Illinois System |
| Created: | 2015-08-12 20:01 CDT | Updated: | 2020-05-05 08:00 CDT |
| Sites: | University of Illinois at Springfield, University of Illinois System, University of Illinois Technology Services | ||
| Feedback: | 73CommentSuggest a new documentSubscribe to changes | ||